Frequently Asked Questions

What are the benefits of medication samples to my practice?

For HCP's that use drug samples in their practice of medicine, The benefits are:

• Assess the patient's tolerance to the medication and dosing for quick adjustments to the treatment plan
• Reduce the potential anxiety a patient may have once diagnosed with a treatable condition by immediately starting the medication treatment plan
• The dynamic of a patient receiving the drug sample may lead to better concordance with the treatment plan

Why should I order medication samples online?
Ordering drug samples online is a convenient way to replenish drug sample supplies. Today's technology allows for a fully digital drug sample request process. For a "click-to-sign" eSignature process, you can initiate the authentication process during registration or profile management.

Who within the practice can order samples online?
Only eligible physicians are authorized to sign sample requests. Checking eligibility is easy, just go to the homepage of this website and "Check Eligibility & Register" to see if you are eligible for Boehringer Ingelheim samples.

What samples are available to me?
When "Checking Eligibility": If you are eligible, complete the simple registration and you will immediately see the samples available to you.

How much does it cost to request drug samples?
Drug samples are provided at no charge to eligible HCPs.

How long will it take for the samples to arrive?
Drug samples typically arrive via FedEx within 3-5 business days of submitting your signed sample request by eSignature or fax.

What if I need more information about the products offered or Boehringer Ingelheim?
Products offered have links to relevant product information such as:

• Prescribing Information and Boxed Warning
• Safety Information
• Formulary information
• Medication Guide

You may also call Boehringer Ingelheim at 1-800-243-0127.

Who do I call for assistance with the use of this service?
You may get help with this service by using the Customer Support link on this website, or by calling our customer support hotline at 866-633-7267.

What if a BI product sample I need is not available via this service?
New BI sample brands may be periodically added to this service. If you have interest in a specific product, please contact Boehringer Ingelheim Pharmaceuticals, Inc. at 1-800-243-0127.

What if I want to discontinue my participation in the online sampling service?
You may de-activate your account at any time by using the Customer Support link on the Boehringer Ingelheim Samples Center website, or by calling our toll-free customer support hotline at 866-633-7267.

What other kinds of communications can I expect to receive associated with this service?
The Boehringer Ingelheim Sample Center uses the email address you supply when activating your account for the purpose of providing confirmations regarding account activation, eSignature activation, and transactions. In addition, you may receive communications when new samples, educational and patient support services, and supporting technologies available to you. Your email address and associated information will not be used for any purpose other than providing these services to you.

How can I request a company representative?
If you would like to request a sales rep visit, please contact Boehringer Ingelheim at 1-800-243-0127.

How can I request additional product related resources?
You can access additional product resources and related services here.